Returns
Returns & Exchanges of Online Purchases
Which items are eligible to be returned or exchanged? Items are in their original condition and original box.
• Items not in this condition will not be accepted.
• Final sale items (which are marked on your invoice) cannot be returned or exchanged.
• Items which arrive damaged or defective may be returned or exchanged within 30 days.
How do I return items?
Please see our "To return items by mail" instructions here.
How do I exchange items?
Please see our "To exchange items by mail" instructions here.
How do I return warranty items?
Please see our "Return warranty items by mail" instructions here.
How do I receive my full refund?
To receive your full refund in the original form of payment, you must request a Return Authorization here, the items being returned must meet the criteria for returns eligibility (outlined above), and you must have proof of purchase (see below).
What qualifies as proof of purchase?
Proof of purchase is the original paper invoice(s) included with your order.
I am interested in purchasing an item that is marked as "Final Sale" on the website, or I have just purchased an item that is marked as "Final Sale" on the invoice. What does that mean?
Final Sale items cannot be returned or exchanged.
Which items are eligible to be returned or exchanged? Items are in their original condition and original box.
• Items not in this condition will not be accepted.
• Final sale items (which are marked on your invoice) cannot be returned or exchanged.
• Items which arrive damaged or defective may be returned or exchanged within 30 days.
How do I return items?
Please see our "To return items by mail" instructions here.
How do I exchange items?
Please see our "To exchange items by mail" instructions here.
How do I return warranty items?
Please see our "Return warranty items by mail" instructions here.
How do I receive my full refund?
To receive your full refund in the original form of payment, you must request a Return Authorization here, the items being returned must meet the criteria for returns eligibility (outlined above), and you must have proof of purchase (see below).
What qualifies as proof of purchase?
Proof of purchase is the original paper invoice(s) included with your order.
I am interested in purchasing an item that is marked as "Final Sale" on the website, or I have just purchased an item that is marked as "Final Sale" on the invoice. What does that mean?
Final Sale items cannot be returned or exchanged.